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Study Sheet for Test
Write one question for each chapter you were assigned. Consider focusing on the concepts mentioned here.
Chapter One
Communication is Transactional
Chapter Two
***System's Theory
Ripple Effect
Synergy
Boundary control
Influence of size
Who Moved My Cheese (book excerpt- General Lessons)
Chapter Three
Forming
Storming
Norming
Performing
Newcomer strategies
Gendered Communication
Social Loafing
Group polarization
Risky Shift
Twenty percent rule
Gung Ho (book excerpt- General Questions)
Chapter Four
Competition vs Cooperation
Communication patterns that increase and lesson defensiveness (all 12)
Chapter Five
Stanford Prison Study (video)
Traits perspective of leadership
Styles perspective of leadership
Situational perspective of leadership
Functional perspective of leadership
Effects of group roles
Chapter Six
Confirmation Bias
False Dichotomies
**Group Think- identifying and preventing
Chapter Seven
Group Decision Making
Differences in Majority, Minority and Unanimity rule
Brainstorming
Nominal Group Technique
Chapter Eight
Power:
Expertise
Rewards
Punishments
Personal Qualities
Legitimate Authority
Chapter Nine
Types of Resistance Strategies
Strategic Stupidity
Loss of Motor Funciton
The Misunderstanding Mirage
Selective Amnesia
Tactical Tardiness
Purposeful Procrastination
DESC Script
Crazymakers-(From reading) Questions about what to do if used on you, don't have to memorize them all.
Chapter Ten
Styles of Conflict Mangement
BATNA
Misc Questions from our Guest Speakers
 Karyn Houston from Sources for Independent Living- Creative problem solving, considering people with disabilities
 Bill Rogers-Director of Washington Regional Medical Foundation- Teamwork in developing a Strategic Plan
 Dr. Brown- Meetings
 Erin Corwin- Gender Issues
 Susan Holmes- Studying the Hispanic Culture in Work Groups
 Dr. Charles Wilson-JBU Leadership Director, Conflict Management
Basic Questions from Videos and Tapes
 What is the Abilene Paradox?
 What did Stanley Milgrim discover about people in his shock experiment?
 Asche's study revealed what about group pressure?
 According to the Negotiation tapes should a person use the game analogy of conflict--how should conflict be approached.
 Studies of leadership showed which leadership style to be most effective for creativity, for productivity, for chaositivity? (so I made the last word up, I wanted it to have rhythm)
 What can be learned from 12 Angry Men?
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